Main Responsibilities :

• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces
• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction
• Daily supervision of the housekeeping staff, including the day, event and post-event crews
• Daily supervision of the groundskeeping staff, including the day, event and post-event crews
• Purchase, re-order and maintain housekeeping supplies and inventory
• Conduct pre-event inspections of all public areas prior gate opening for every event held at the Arena
• Uphold the highest standards of cleanliness, safety, and conduct
• Knowledge of OSHA and safety standards within the Housekeeping department
• Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event
• replacement of used and damaged equipment

Requirements :

• Bachelor degree graduated
• Minimum 5 years in the Supervisory level in the apartment/hotel/office building industries
• Previous experience managing a team of housekeeping employees through motivation, coaching and development
• The ability to anticipate tenants needs, change goals and direction quickly and multitask
• Working knowledge of rooms management systems
• Advanced knowledge of Housekeeping process and procedures
• Proven excellence in customer service
• Capable of using independent judgment/solid decision making skills ability
• Proven comfort and experience to interact effectively with all levels of management, guests, both inside and outside of the organization